We Care Multispeciality Hospital, Rohtak (hereinafter referred to as “We Care”), the creator of this Privacy Policy, ensures its commitment to your privacy with regard to the protection of your information. This Privacy Policy contains information about our website and online appointment services.

In order to provide you with uninterrupted access to our healthcare services, we may collect and, in some circumstances, disclose information about you. Such information may be classified as personal information under the purview of Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Any capitalized words used henceforth shall have the meaning accorded to them under this agreement. Further, all headings used herein are only for the purpose of arranging the various provisions of the agreement in an organized manner. Neither the user nor the creators of this Privacy Policy may use the headings to interpret the provisions contained within it in any manner.

Definitions

“We”, “Our”, and “Us” shall mean and refer to the creators of this Privacy Policy, i.e., We Care Multispeciality Hospital, Rohtak.
“You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the website or any digital service of We Care, including End-Users, Patients, general Users, and Practitioners.
“Application” shall mean and refer to any web or mobile application owned or operated by We Care Multispeciality Hospital.
“Personal Information” shall mean and refer to any personally identifiable information that we may collect from you.
“Third Parties” refer to any application, website, company, or individual apart from the User and We Care Multispeciality Hospital.
“Service” shall mean all healthcare services provided through the website or digital platforms to patients.

Overview

In order to use the services of this website or application, you are required to register yourself by verifying your authorized contact details. This Privacy Policy applies to your information that we collect and receive on and through our website or any connected platform; it does not apply to practices of businesses that we do not own or control or people we do not employ.

By using this website, you agree to the terms of this Privacy Policy. Please read the following Privacy Policy to understand how your personal information will be treated as you use our site and services. The following discloses our information gathering and dissemination practices.

Information Collected

We may collect the following information:

Personal data such as your name, age, date of birth, occupation, and gender.
Your email address and contact details, GPS-based location (if provided).
Device tracking information such as device ID, browser type, operating system, IP address, and related identifiers.
Any health-related or appointment-related data submitted by you, including previous medical history, allergies, medications, or reports shared voluntarily.

We respect the privacy of our users and have made their protection in all activities our highest priority. We commit ourselves to ensuring that all information provided by you is treated with the utmost diligence and integrity. Despite regular security measures, complete protection against all risks on the internet is, however, not possible.

The information specified above and collected by us may be classified as ‘Personal Information’ or ‘Sensitive Information’ under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Collection of such sensitive personal data or information requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law.

Our Use of Your Information

The information provided by you shall be used to contact you when necessary.
We may use your information for:

Appointment confirmation and communication purposes.
Sharing relevant medical or administrative updates.
Improving user experience and hospital services.
Internal audit and quality assurance purposes.

We use your tracking information to help identify you and to gather broad demographic information. The information is also used to customize your experience of using our website or application.

Disclosures

We may be required to disclose your personal information due to legal or regulatory requirements. In such instances, we reserve the right to disclose your personal information in order to comply with our legal obligations, including but not limited to court orders, warrants, subpoenas, or other similar legal processes.

Disclosure may also occur when we believe in good faith that such action is reasonably necessary to:

Enforce these Terms and/or the Privacy Policy.
Respond to claims that any content violates the rights of third parties.
Protect the rights, property, or personal safety of We Care, our users, or the general public.
Respond to notice of any criminal activity being conducted through the platform.

If substantially all of our assets are sold or merged into another company, the acquiring company shall be given access to your personal information without your separate consent. If we sell only a part of our business, the acquiring entity shall have access to relevant personal information without your separate consent.

Website Terms

By using our website or any affiliated application, you agree to be bound by the Terms of Use, Privacy Policy, and other applicable hospital policies as published on our official website — www.wecare-hospital.com.

All such Terms and Policies are coterminous and form an integral part of your use of our online services.

Grievance Redressal

If you have any concern or grievance with respect to our services or data handling, please contact:

📧 support@wecare-hospital.com
📞 +91-74043-47460

Our team will review your matter and take appropriate action as deemed necessary under the circumstances.